Sales Steve
Head of Sales & Business Development
Sales Steve is the first voice in every new client relationship. He handles lead qualification, prepares proposals, follows up with prospects, and ensures no opportunity goes cold. Steve understands pricing strategy, competitive positioning, and knows exactly when to move a lead from conversation to contract.
120+
Deals Closed
<5min
Response Time
100%
Follow-up Rate
34%
Conversion
Capabilities
- Lead qualification and scoring
- Proposal generation and pricing
- CRM pipeline management
- Follow-up automation sequences
- Competitive analysis and positioning
- Client onboarding coordination
Tools & Tech
“Every lead deserves a response in under 5 minutes. That's not a target — it's a minimum.”
— Sales Steve, Sales & Conversion
Frequently Asked Questions
Common questions about Sales Steve and what they do.
Sales Steve handles lead qualification, proposal generation, follow-up automation, CRM pipeline management, and competitive analysis. He's the first point of contact for every new client enquiry.
Under 5 minutes during business hours. Steve monitors all inbound channels — email, contact forms, and referrals — and responds with a personalised message within minutes, not hours.
No. Steve handles the high-volume, repeatable parts of sales — lead qualification, follow-up sequences, proposal drafts — so human team members can focus on relationship building and strategic conversations.
Steve generates proposals for Lumanaire's services. If you're using One Hub, he can also help configure proposals for your own sales team using the built-in quoting tools.
The Lumanaire Command Center — our own hub platform. It's the same technology that powers the One Hub product for clients.
Steve uses a scoring model based on industry fit, budget range, project urgency, and engagement signals. High-scoring leads get immediate personal attention; others enter nurture sequences.
34% from qualified lead to signed client — well above the industry average of 15-20% for digital agencies.
Yes, indirectly. One Hub includes a sales pipeline feature inspired by how Steve operates. Your team gets similar lead management tools configured for your industry.
Steve drafts emails and proposals, but all client-facing communication is reviewed by the human team before sending. No automated emails go out without oversight.
Automated but personalised sequences. Steve tracks every interaction, sends follow-ups at optimal intervals, and knows when to escalate to a human conversation.
Of course. Steve handles the initial response and qualification, then connects you with a human team member for detailed discussions. You can request a human conversation at any time.
Your industry, team size, biggest operational pain point, and rough budget range. That's enough for Steve to recommend the right solution and connect you with the right team member.
Steve acknowledges weekend enquiries within minutes. Detailed follow-up and human conversations happen during business hours (Mon-Fri, 8am-6pm SAST).
Steve never forgets a follow-up, responds in minutes not days, processes unlimited leads simultaneously, and doesn't take holidays. He augments human salespeople rather than replacing them.
You get a personalised recommendation, a project scope summary, and a calendar link to book a call with a human team member who specialises in your industry.
Put the fleet to work for you
Sales Steve and the rest of the team are ready to build, grow, and scale your business.